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Reclamation handler

Startdatum: ASAP
Email: cv@forsmw.com
Företag: FORS MW AS
Hemsida: www.forsmw.com
Plats: Estland

Scandinavian market’s reclamation handling, including administering and managing customers complaints related to FORS MW products – ensuring that all customer queries and complaints are dealt in time and with professional manner.

• Customer service, customer advice and assistance
• Improve the guidelines for communication and technical process in order to secure fast, professional and timely handling of all reclamations
• Ensuring cost-efficiency and a decreasing number of reclamations
• Handling the spare parts which are related to reclamations
• Reporting and participating in continuous improvement of production/product quality
• Representing FORS MW in the international fairs/trade shows, if needed

Requirements:
• Higher or technical education
• Previous work experience in production and good technical skills and knowledgement
• Excellent communicational and negotiation skills
• Excellent customer service skills and high level of customer orientation
• Courage to make decisions and take responsibility
• Swedish – excellent oral & written
• English – very good oral & written
• Estonian – communicational level (optional)
• Russian – communicational level (optional)

To apply for the post please send your cv and cover letter to: cv@forsmw.com
We will contact suitable candidates.

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