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Member Care Assistant (m/f)

Kontakt: careers@stayfriends.com
Företag: StayFriends
Plats: Berlin, Tyskland

Four our swedish StayFriends platfom „Klassträffen“ – with more than 2 Mio. users – we are looking for a Member Care Assistant on a part-time basis to support our swedish team in Berlin.

You want to work with a user base of several million members and be the first person to be contacted by our customers? Here’s your chance to work with a social networking site, a database of almost 20 million, and a high-profiled development team!
The Member Care Assistant is the direct and primary contact for customer queries regarding service, product and functionality of our website affecting Swedish member’s interests.

Key Responsibilities:
• You handle emails and postal mail
• You communicate courteously with customers by e-mail, letter and face to face
• You clarify customer questions
• You investigate and solve customers’ problems, which may be complex or long-standing problems
• You handle customer complaints or any major incidents, such as a membership issue
• You edit functions within the complaint and payment
• You participate in CRM meetings
• You document programming errors (bugs) with specific software

Required Qualifications:
• You completed a successful professional training
• You have a broad experience in customer service
• You are a Swedish native speaker and have excellent German and good English language skills
• You are comfortable with MS Office applications
• You have a high level of motivation and resilience
• You are a quick learner and an excellent team player
• You have good organizational and communication skills
• You have a very high importance of a personal and friendly service in dealing with our customers, even in stressful situations

Join us today! This position is located at our subsidiary in the city of Berlin. We offer internal workshops, flexible working hours and trusted based working time, homeoffice, free drinks and coffee, fresh organic fruit, table soccer and much more!

About us
For more than 14 years StayFriends is the leading website for reconnecting with former classmates in Germany and other European countries. With more than 20 million users and several thousand new members each day, StayFriends operates permanently growing websites. StayFriends creates a forum where visitors can rediscover all the important people from their school days, compile and share photos from their shared past and stay in touch with one another permanently. As a subsidiary of the Ströer Content Group, StayFriends is part of a successful portfolio that creates premium content and spreads across all digital channels: Web, Mobile, Social Media, YouTube, Twitch and Public Video.

Please send your application directly to: careers@stayfriends.com (please send your complete application documents as PDF-file).

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